Frequently Asked Questions (FAQ)

Account and Registration

In this section, we will focus on the first step to the BC.Game journey – creating and managing your account. This includes everything from signing up for the first time to account security. Regardless of your geographical location, whether you are logging in from Brazil or any other part of the globe, these tips will facilitate a smooth setup and help you steer clear of issues. 

BC.Game signing up process

Getting on BC.Game is quick and simple. You get fast and intuitive access to games, bonuses, and exclusive features. All you need to do is:

1. Visit the BC.Game website: Head to the platform and hit the Sign-Up button. 
2. Select a registration option: For faster setup, use email, mobile number, or a social media account. 
3. Provide the required information: Fill in your selected username, a password you can easily remember, and other information like basic details to complete your registration.
4. Confirm your account: Check your email or SMS for a confirmation link or code and follow the steps to activate your account.
5. Start playing: After verification, logging in will allow you to claim your welcome bonus and explore the vast array of games available on BC.Game.

Can I have multiple accounts? 

No, because BC.Game uses a strict one account per player rule to promote fairness and avoid the abuse of promotional offers. Multiple account creation will risk the accounts being flagged and all associated accounts permanently banned, hence it is advisable to have only one, verified account.

What do I do if I forget my password? 

To recover a lost or forgotten password, click the Forgot Password option on the login screen. Provide your email or phone, and a reset link or code will be sent. Following the steps presented will allow you to set a new secure password. BC.Game’s live chat support, available 24/7, can assist with additional inquiries.

Deposits and Withdrawals

The control you have over your funds at BC.Game, whether using cryptocurrencies or fiat gateways, is both flexible and secure. The site caters for the user, and players based in Brazil have access to comprehensive payment options that guarantee smooth deposits and fast withdrawals with minimal hassle. All the relevant information pertaining to the methods, processing times, and possible fees is provided for your convenience.  

What payment methods are available?  

Through collaborative efforts with various payment providers, BC.Game is able to offer comprehensive support. This is beneficial for players in Brazil, and even players from other parts of the world, who wish to deposit and withdraw funds. Payment options have been broken down into two categories to ease the process. A user may select cryptocurrency transactions for their speed and privacy or may make use of fiat gateways to fund their accounts.  

How long do withdrawals take?

Withdrawals at BC.Game are almost instantaneous for a majority of cryptocurrencies. Funds are most often received within minutes, although during peak times, this may take a few hours. In the case of fiat withdrawals using payment gateways, the processing duration can range anywhere from a few hours to several days.  

Are there any fees for transactions?

You no longer have to worry about internal fees for BC.Game withdrawals and deposits since they do not charge them. However, like all cryptocurrencies, there are network fees to be paid for transferring crypto, which differ based on the coin and network traffic. With fiat transactions, the payment processor that you choose to use will determine the fees.  

Bonuses and Promotions

You can take advantage of the numerous bonuses and promotions that BC. Game has to offer in order to enhance your bankroll and keep the fun going. They have a wide range of bonuses from welcome packages to continual reload and cash back bonuses, and even seasonal events. Many promotions are designed for both new and loyal players, and we often see tailored promotions for players from Brazil.

What’s the process for claiming my welcome bonus?  

To claim your welcome bonus in BC.Game the procedure is simple. You can claim the bonus in one of two ways: it can be added automatically after your account is active and the first deposit is made, or it can manually be gotten via the promotions page.

Claiming your bonus is as simple as:  

1. Create your account on BC.Game and verify your information if necessary.  
2. Go to the account menu and select “Promotions” or “Bonuses.”  
3. Make the first qualifying deposit of your choice.  
4. Claim the bonus by hitting the grab button if the bonus is not auto awarded.  
5. Enjoy the additional funds or free spins and start playing.  

Can I use more than one bonus at the same time?  

At BC.Game, you may not combine bonuses. you cannot use one bonus to claim on the other. However, promotions, free spins from events, or loyalty rewards can be combined with active bonuses. Always check the terms of each promotion to see if they can be combined.

Are there bonuses exclusive to the mobile app? 

Yes, BC.Game offers bonuses exclusive to the mobile app from time to time. They may offer app logins or deposits free spins, deposit matches, or cash back deals. Usually, mobile promotions are sent through notifications or are found within the app’s promotion section.

Games and Betting

BC.Game covers the breadth of gaming with their proprietary games, traditional casino games, and a comprehensive sportsbook. Gamblers from Brazil can access real money and practice play betting, with access through desktop and mobile devices. Their use of cryptocurrency for betting makes BC.Game a unique platform to wager, withdraw, and enjoy fast-paced gameplay and fair gaming.

What types of games are available? 

The wide range of games at the platform caters for various hobbies and tastes. From BC Originals to third-party slot providers and sports betting markets, there’s something for everyone.

The following games are offered: 

• BC Originals such as Crash, Plinko, Dice, Limbo, and Mines.
• Slot games from the best suppliers.
• Table games: blackjack, roulette and baccarat.
• Live dealer games.
• Sports betting on international and local markets.
• In addition to these, competitive gaming enthusiasts can also access esports betting markets.

Can I play without paying?

Sure, in BC.Game many games have a demo or trial mode, meaning players can access gameplay for free without depositing any real money. This is perfect for strategizing, having fun, or just enjoying the platform. However, free play is not accessible for live dealer games or certain sports betting markets.

How do live bets work?

You can place wagers on live betting as the game or match is in progress. The odds adjust in real time given the score, player actions, and several in-game factors, so you have more control over your tactics. 

Steps to placing a live bet:

1. Navigate to sportsbook and click “Live Betting”.
2. Pick the game in progress that you want to place a bet on.
3. Check the live odds and the markets that are offered.
4. Type your stake and click on confirm on the bet slip to lock in your bet.

Security and Privacy

Your account, money, and any other personal details you may have shared are kept confidential. Using the platform’s state-of-the-art privacy and security measures, your information is guarded as well as your account and funds. BC.Game makes every effort to maintain a safe and trusted gaming setting for all players. Your information is safe whenever you deposit funds, withdraw your winnings, or browse games.

Is BC.Game safe and secure?

The BC.Game platform provides players and transactions with advanced security options such as SSL encryption and two-factor authentication (2FA). The platform operates on a legit gaming license which guarantees that all games are properly governed and all payouts are made on time and with full transparency. Security audits are done routinely which helps in maintaining system integrity and safeguarding against unauthorized access. 

How is my personal data protected? 

Your sensitive data is kept in encrypted data vaults with monitored access and BC.Game adheres to international standards of data protection. This guarantees that sensitive data like your name, email, and payment data is not shared with external parties without your explicit permission. For players from Brazil, other protections that strengthen data security include the use of encrypted crypto transactions, stringent privacy controls, and privacy-centric account features. 

Responsible Gaming 

Maintaining safe gambling standards and a healthy relationship with gambling is a top priority at BC.Game, and the platform offers a variety of options for players to manage their gambling. There are effective ways to manage spending and account inactivity, both of which are easy to use. With these options, gambling-related harms will not occur.

How can I set betting limits?  

BC.Game provides players the ability to manage their gambling activity by implementing personal betting limits. Daily, weekly, or monthly limits can be configured directly through your account settings. After enabling these limits, they are enforced until the set time period elapses, which can help you manage your gambling activity.  

What should I do if I suspect gambling addiction?  

BC.Game encourages taking action if there are indicators of excessive gambling, such as attempting to recover losses, wagering over one’s budget, or becoming anxious about gambling activities. These users are eligible to either take a temporary break from or self-exclude from the platform. The support team can also direct users to specialized help, including GamCare, and Gambling Therapy.  

Technical Support  

BC.Game has reliable and responsive technical support, which ensures a user’s gaming experience is consistently uninterrupted. The support team is ready 24/7 to assist users with any connection and account related issues. A larger number of contact options facilitates timely and efficient assistance.

What is their customer service contact info?  

Through the web page chat window, all players have access to real-time support chat and can also reach the support desk by email, social media, and other channels. While email provides a good way to contact support for less urgent matters, real-time chat provides immediate assistance.  

In the case an application does not respond, what steps can be taken?  

To resolve issues with slowness and stalling, checking the browser settings, removing unnecessary files, and using the most up-to-date versions of the apps can be very helpful. Connecting to a stable internet network, and using a different device, will help in most cases. If the issue remains unsolved, then contacting the BC.Game support team and providing them with all the relevant facts about the problem will help in searching for the quickest solution.